Sales Manager / Team Lead

The Sales Manager / Team Lead is responsible for developing, coaching, and supporting a team of freight brokerage professionals while driving customer acquisition, revenue growth, gross profit performance, and operational accountability. This is a hands-on leadership position requiring strong transportation sales knowledge, sound commercial judgment, and the ability to build a disciplined, performance-oriented brokerage team. The position combines people development, sales leadership, account strategy, and day-to-day brokerage oversight.

• Lead and support assigned brokerage team members.
• Coach Logistics Support Specialists, Business Development Representatives, and Logistics Account Managers.
• Assist with recruiting, interviewing, and onboarding.
• Establish and communicate team performance expectations.
• Monitor prospecting activity and sales pipeline development.
• Review gross profit performance and account growth.
• Support customer acquisition strategies.
• Provide guidance on pricing and carrier negotiation.
• Assist with complex customer and shipment issues.
• Promote CRM accuracy and disciplined sales activity.
• Identify employee development opportunities.
• Conduct performance reviews and coaching discussions as assigned.
• Support customer retention initiatives.
• Collaborate with senior leadership on growth planning.
• Promote compliance with company procedures.
• Encourage accountability, professionalism, and teamwork.
• Support operational coordination between sales and brokerage functions.

• Demonstrated experience in freight brokerage, transportation sales, or a closely related field.
• Experience coaching or leading sales professionals.
• Strong understanding of customer acquisition and account development.
• Commercial negotiation skills.
• Ability to evaluate sales and gross profit performance.
• Professional leadership and communication.
• Organizational and problem-solving ability.
• Familiarity with CRM systems.
• Ability to manage competing priorities.

• Previous freight brokerage team leadership.
• Experience recruiting and developing sales personnel.
• Experience managing full-cycle brokerage operations.
• Demonstrated record of team performance improvement.
• Experience with strategic shipper relationships.
• Familiarity with transportation management systems.
• Experience developing operational procedures.

Success in this position is evaluated through:

• Team gross profit performance.
• Customer acquisition and retention.
• Employee development.
• Sales pipeline growth.
• Team productivity.
• Brokerage service performance.
• Operating discipline.
• Recruiting and retention effectiveness.
• CRM and process compliance.
• Contribution to company growth objectives.

Potential advancement may include broader brokerage management or commercial leadership responsibilities as the company expands.